HESPER The Health Services and Performance Research laboratory

The Health Services and Performance Research (HESPER) laboratory is a public

health laboratory composed of an interdisciplinary research team that is aimed at : 

• advancing the knowledge on health services, healthcare services, and the

          patient clinical pathway

• study their performances in terms of : quality, safety, efficiency, accessibility

Axis 1 : The performance of health care services

To measure and improve healthcare services safety and performance

• Analysis of individual and collective determinants of performance
• Development and scientific evaluation of performance indicators
• Research methods to measure the impact of actions

Axis 2 : the patient / the user

To measure and improve safety and performance of the patient’s pathway

• Determinants of pathways breaks
• Development and evaluation of patient engagement / empowerment methods
• development and evaluation support systems to the referral (system “navigation”)