Strategies used by emergency care professionals to handle interpersonal difficulties with patients: a qualitative study
Charrier P, Occelli P, Buchet-Poyau K, Douplat M, Delaroche-Gaudin M, Fayard-Gonon F, Jacquin L, Potinet V, Sigal A, Tazarourte K, Touzet S.
Objectives: Identify the strategies implemented by emergency care professionals when facing tension and interpersonal violence from patients and their friends and family.
Design: Descriptive qualitative study based on 38 semidirective interviews.
Participants: Doctors, nurses, nursing assistants and administrative staff.
Setting: Four emergency departments (EDs) from three French university hospitals.