La recherche au service de la performance en Santé
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La recherche au service de la performance en Santé

Strategies used by emergency care professionals to handle interpersonal difficulties with patients: a qualitative study

Charrier P, Occelli P, Buchet-Poyau K, Douplat M, Delaroche-Gaudin M, Fayard-Gonon F, Jacquin L, Potinet V, Sigal A, Tazarourte K, Touzet S.

Abstract

Objectives: Identify the strategies implemented by emergency care professionals when facing tension and interpersonal violence from patients and their friends and family.

Design: Descriptive qualitative study based on 38 semidirective interviews.

Participants: Doctors, nurses, nursing assistants and administrative staff.

Setting: Four emergency departments (EDs) from three French university hospitals.

https://pubmed.ncbi.nlmhttps://pubmed.ncbi.nlm.nih.gov/33558353/.nih.gov/33558353/

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